We are Hiring

WE ARE HIRING!

Arbroath FC are seeking to appoint an enthusiastic, charismatic and dedicated Ticket and Office Administrator to be responsible for managing and developing of the ticketing and front of house office at Gayfield Park.

The successful candidate will be briefed with the development and execution of ticketing, marketing and the business development at the club.

They will be responsible for the management of the overall ticket operation for both home and away match ticket sales, delivering the highest quality of customer service, as well as the administration of the main office at Gayfield.

They will also play a leading role in developing smarter strategies to attract, grow and retain attendances at Gayfield Park.

We are looking for an ambitious individual with excellent communication skills and a positive and professional attitude.

This is a great opportunity for a confident and enthusiastic individual to join Arbroath FC at an exciting time.

The workload will sometimes be hectic but the atmosphere is cheerful and proactive.

Due to the nature of the role, you will be required to work evenings and weekends on matchdays.

This role will be permanent and a minimum of 30 hours per week.

Please see a detailed job specification below.

Summary:
Term: Permanent (after initial successful 3-month trial period)
Salary: Dependent on experience
Closing date: Thursday 30th June 2022
Interviews: Week commencing Monday 4th July 2022

Arbroath FC is committed to equality, diversity and inclusion in its recruitment of staff and in the workplace and encourages applications from a diverse range of applicants.

To apply please send your CV and covering letter for the attention of Paul Reid, Commercial Director at [email protected]

JOB SPECIFICATION

FRONT OF HOUSE OFFICE/TICKETING ADMINISTRATOR

Main club contact for all ticketing and front of office enquiries which includes but not limited to:

• The administration of all season ticket sales – liaising with our ticketing partner to set up systems and payment facilities.
• Work with our communication team to develop marketing material for all ticketing and season ticket sales.
• Working to budgets set and to reduce outgoing costs.
• The distribution and management of season tickets to supporter base.
• Administration of all ticketing sales.
• Assist communication team on getting ticketing info into public knowledge.
• Distribution of all complimentary tickets.
• Distribution and operation of communication systems & scanning access control units.
• Control of turnstiles access control as per operations/safety requirements.
• Build relationships with ticketing providers and potential partners
• To provide monthly season ticket and general ticketing reports for board meetings.
• Set up and input of each hospitality event on system – administer the distribution of tickets, and be point of contact for corporate customers.
• Raising of all sales invoices.
• Debt control processes.
• Administer and management of key club email accounts.
• Entering of stock data to systems.
• Assist board with paperwork/administration as required.
• Work flexibly and outside traditional business hours as and when is required to meet the needs of the club.
• To work all home matchdays as part of the working week overseeing ticketing and reception.
• Work closely with operations relaying information required for smooth running of the club and build up to match days.
• Any other duties that may be requested by directors.
• Proactive and collaborative approach to working with others.
• Strong desire to continually evaluate and improve own performance.

Good luck!